This video has been floating around the web for a while. I realized that some peeps were looking for a subtitled version. Well, here you go..
Info: After much taping, editing, deleting, drinking and swearing we are proud to present… Sales Guy vs. Web Dude! A mashup of true and mostly-true stories from IT hell. If you’ve ever called tech support and wondered what the hell they are doing down there… well, this should answer some questions for you.